China Banking and Insurance Regulatory Commission： In 2019, there were 93,719 insurance consumer complaints, accounting for 94.69% of contract disputes.

　　China Banking and Insurance Regulatory Commission recently reported the complaints about insurance consumption in 2019 in official website.

　　According to the circular, in 2019, China Banking and Insurance Regulatory Commission and its dispatched offices received a total of 93,719 complaints about insurance consumption involving insurance companies, up 5.95% year-on-year. Among them, there were 88,745 complaints about insurance contract disputes, up 2.61% year-on-year, accounting for 94.69% of the total complaints; There were 4,974 complaints suspected of violating laws and regulations, up 153.39% year-on-year, accounting for 5.31% of the total complaints.

　　The largest number of complaints about contract disputes of property insurance companies are: 9,674 PICC P&C insurance, up 4.25% year-on-year; 6,396 Ping An property insurance, down 6.80% year-on-year; 3728 pieces of Zhongan Online, up 74.61% year-on-year; 2,730 Pacific property insurance, a year-on-year decrease of 9.21%; There were 2,528 property insurance in Dadi, a year-on-year increase of 39.13%.

　　The largest number of complaints about contract disputes in life insurance companies are: 8,476 in Ping An Life Insurance Company of China, up 70.03% year-on-year; 4,685 China Life Insurance, a year-on-year decrease of 34.33%; 4,349 pieces of Pacific Life Insurance, up 15.60% year-on-year; 3,017 pieces of Xinhua Life Insurance, down 17.18% year-on-year; There were 2,958 Taikang Life Insurance, down 0.80% year-on-year.

　　In 2019, the median number of complaints about 100 million yuan premium of property insurance companies was 5.86 pieces/100 million yuan. Among them, the top 100 million premium complaints are: Yi ‘an Property Insurance 119.51 pieces/100 million yuan; Anxin Property Insurance is 60.61 pieces/100 million yuan; Sunshine Xinbao 55.87 pieces/100 million yuan; Taikang Online 27.72 pieces/100 million yuan; Zhongan Online has 25.59 pieces/100 million yuan.

　　In 2019, the median number of complaints about 100 million yuan premium of life insurance companies was 1.41 pieces/100 million yuan. Among them, the top 100 million premium complaints are: harmony and health 22.93 pieces/100 million yuan; Hua Hui Life Insurance 16.45 pieces/100 million yuan; People’s health is 6.46 pieces/100 million yuan; Fosun United Health 6.19 pieces/100 million yuan; Peking University Founder 5.48 pieces/100 million yuan.

　　Among the complaints involving property insurance companies, there are 37,392 claims disputes, accounting for 75.14% of the total complaints of property insurance companies. The types of insurance involved are mainly motor vehicle insurance, which mainly reflects the disputes over the amount of compensation and compensation, the slow limitation of claims and the disputes over the determination of responsibility.

　　Among the complaints involving life insurance companies, there are 9054 claims disputes, accounting for 20.60% of the total complaints of life insurance companies. The main types of insurance involved are sickness insurance, accidental injury insurance and medical insurance, which mainly reflect the problems of slow time limit for claims, disputed claims amount and complicated claims data. (CCTV reporter Wang Shantao)